6/1/2023 0 Comments Teamviewer serialSOS Button Allows your customer to request support from you with a simple double click on a desktop icon. By using the service queue within TeamViewer to manage customer-initiated service cases, your support team can more efficiently organize, prioritize, and resolve them. ![]() Service Queue Whether they come in as standard service cases or emergency requests, support tickets can quickly pile up. In-session automation/scripting (number of scripts)įile Transfer Various ways of file transfer drag & drop, copy & paste, transfer manager.Īssign service cases to other technicians Manage and distribute incoming support requests (service queue). You can then remotely convert the QuickSupport module to a Host module installation. Remotely install TeamViewer Host Remotely installing a Host module can be accomplished by first connecting using a QuickSupport module. Yes, to a specific number of devices (depends on license) Number of concurrent sessions per concurrent user Maximum number of sessions in separate tabs. ![]() ![]() ![]() Number of devices to connect from Number of devices that can be used to establish an outgoing connection to another device.Ĭoncurrent connections (channels) included Multiple sessions at a time (channels). Switch sides Switch sides allows you to switch who is remote controlling and who is being remote controlled. VoiP, Video, Chat during remote control session
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